Refund & Return Policy

Last updated: 18 June 2026

At Halden we want you to love your lighting. If something isn't right, here's how returns and refunds work.

30-day returns

You have 30 days from the delivery date to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

How to start a return

Email support@halden.store with your order number and the reason for return. We'll reply within 24 hours with return instructions and the return address. Please don't send items back before contacting us.

Return shipping costs

If the item is faulty, damaged, or we sent the wrong product, we cover return shipping and send a replacement or full refund. For change-of-mind returns, the customer is responsible for return shipping costs.

Damaged or defective items

Inspect your order on arrival. If an item arrives damaged or defective, email us within 7 days with a photo and your order number and we'll arrange a free replacement or full refund.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.